Return and Refund Policy

At DVG888.in, we want you to be completely satisfied with your purchase. Our Return and Refund Policy outlines the terms and conditions for returning products purchased from our online store. By placing an order with us, you agree to comply with the following policies:

1. Return Eligibility:
   • You may return eligible products within 7 days of delivery for a refund or exchange. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return:
   • To initiate a return, please contact our customer service team at dvg888offical@gmail.com. Provide your order number and details about the product you wish to return. Our team will provide you with further instructions on how to proceed with the return.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Process:
   • Once we receive the returned product and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase.
   • Please allow up to 10 days for the refund to be reflected in your account, depending on your payment provider’s processing times.
5. Exchanges:
   • If you wish to exchange an eligible product for a different size, color, or model, please indicate your preference when contacting our customer service team. We will do our best to accommodate your exchange request, subject to product availability.
6. Non-Returnable Items:
   • Certain products are not eligible for return or refund due to hygiene reasons or manufacturer restrictions. These may include but are not limited to certain electronic components or products that have been customized or modified according to your specifications.
7. Damaged or Defective Products:
   • If you receive a damaged, defective, or incorrect product, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement product or issuing a refund.
8. Refund Exceptions:
   • We reserve the right to refuse refunds for products that do not meet our return eligibility criteria or if the return is initiated after the specified return period.

If you have any questions or concerns about our Return and Refund Policy, please contact us at dvg888offical@gmail.com.